Shipping Policy

Overview
At Tensionless, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines how we process and ship your orders.

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Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped out promptly.

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Shipping Time

Estimated delivery times:

• Local Delivery: 3–7 business days
• International Delivery: 7–15 business days

Please note that delivery times may vary depending on your location and external factors such as customs or carrier delays.

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Shipping Fees

Shipping costs are calculated at checkout based on your location. Occasionally, we may offer free shipping promotions.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

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Delays

While we strive to deliver on time, Tensionless is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.

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Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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Lost or Stolen Packages

Tensionless is not responsible for lost or stolen packages marked as delivered. If you experience this issue, please contact your shipping carrier directly.